C’est le ton, qui fait la musique

Maybe you are familiar with the situation: You had something important to say. And you said it. But the perception was different from what you had intended. 
It happened to me recently: I was sure (and I am still sure) it was the right thing to say, but the message did not reach my audience. Why?

„C’est le ton qui fait la musique“

It’s not only WHAT I say, but HOW I say it.

Our tone, our behaviour, the way we build up an argumentation is a decisive factor if it comes to make ourselves understood. I thought I am an expert, coaching other people for years on exactly this matter – and again it happens to me, I do mistakes, nobody’s perfect. It’s a never-ending learning process…

Dan Wiener, 23. February 2020